30 DAY SATISFACTION GUARANTEE

Your home should be perfect. This is why we offer a 30 day no questions asked return policy. If you decide that you're not satisfied with your purchase, we want to help. Below, you'll find the information you need to complete a successful return of your article.

THE RETURN PROCESS

To start your return process, get in touch with a member of our awesome team. They will set you up with everything you need for the return.

The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund.

Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.

SHIPPING FEES

Return shipping is the same flat rate as our basic shipping ($49 for most items, $19 for smaller items sent by courier). If you decide to return your item(s), we will refund the purchase price less the return shipping fee.

We will waive your shipping fee when your replacement piece is shipped out to you.  Our team will also work to coordinate pickup and dropoff at the same time.

RETURN IN ORIGINAL PACKAGING

We love our furniture, and we want you to too. When we ship our products, we pack them very carefully to avoid shipping damage. We ask that you place your returned item in its original packaging.

If you have already discarded your original packaging, don't fret — our shipping experts will repackage your piece at our warehouse for an additional fee.

AS NEW CONDITION

We are only able to accept returned product in as-new condition. Products with scratches, stains, damages, drilling, or other modifications cannot be returned.

CUSTOM ORDERS AND ADDITIONAL SERVICES

Please note that custom orders and additional service fees paid are non-refundable. This includes fees paid for in-room delivery, for assembly service, and for delivery and returns beyond our standard shipping zone.

Any products shipped outside of the contiguous United States and Canada are not covered by our return policy.

WARRANTY

Sometimes the universe conspires against us. In the unlikely event your article arrives to you in less than perfect condition, please email photos to service@etienneinteriors.com.

The manufacturer's warranty covers defects in materials and workmanship for one year from the date of delivery.

If you're experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).

Please note that warranties are not transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Defects resulting from negligence, misuse, accidents, abnormal use, or commercial purposes will not be covered by the warranty.